Refund Policy
سياسة استرداد الأموال
Last updated: January 2026 | آخر تحديث: يناير 2026
When You're Eligible for a Refund
- No-Show: If the cleaning professional does not arrive
- Early Departure: If service ends significantly before the booked time
- Service Not Provided: If the booked service was not completed
- Quality Issues: If the service quality is significantly below standards (reported within 24 hours)
How to Request a Refund
- Contact us within 24 hours of the scheduled service
- Provide your booking details (date, time, booking ID)
- Describe the issue you experienced
- Include photos if applicable (for quality issues)
Contact: info@alnatheef.com or Instagram @natheef.jo
Refund Processing Time
Review Time: 1-3 business days
Refund Processing: 5-14 business days
Return to Original Payment Method: Depends on your bank
Refund Amounts
100% Refund
No-show by cleaning professional | Service not provided at all
Partial Refund
Service significantly shorter than booked | Major quality issues
No Refund
Service completed as booked | Minor complaints not reported within 24 hours