Privacy Policy

1. Information We Collect | المعلومات التي نجمعها

We collect the following information to provide our services:

• Phone Number: For account creation and verification
• Name: To personalize your experience
• Address: To provide cleaning services at your location
• Location Data: To verify service area availability
• Payment Information: Processed securely by our payment partners
• Device Information: For push notifications

2. How We Use Your Information | كيف نستخدم معلوماتك

• To create and manage your account
• To process your bookings and payments
• To assign cleaning professionals to your bookings
• To send booking confirmations and reminders
• To communicate about service updates
• To improve our services

3. Information Sharing | مشاركة المعلومات

We share your information only in the following cases:

• Cleaning Professionals: Your address and name to provide the service
• Payment Processors: To process your payments securely (MEPS, PayTabs)
• Legal Requirements: If required by Jordanian law

We do NOT sell your personal information to third parties.

4. Data Security | أمان البيانات

We implement industry-standard security measures:

• SSL/TLS encryption for all data transmission
• Secure cloud hosting on AWS
• Encrypted database storage
• Regular security audits

5. Your Rights | حقوقك

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Opt out of marketing communications

6. Contact Us | تواصل معنا

For privacy concerns or to exercise your rights, contact us at:
Email: info@alnatheef.com
Instagram: @natheef.jo