Cancellation Policy
سياسة الإلغاء
Last updated: January 2026 | آخر تحديث: يناير 2026
Cancellation Windows
2+ Hours Before ServiceFree
Full refund or no charge. Cancel anytime up to 2 hours before.
Less Than 2 Hours BeforeFee Applies
Cancellation fee may apply. Contact support for assistance.
No-ShowFull Charge
If you're not available when the cleaner arrives, full payment applies.
How to Cancel
- Open the Natheef app
- Go to "My Bookings" section
- Select the booking you want to cancel
- Tap "Cancel Booking"
- Confirm your cancellation
Need help? Contact us at info@alnatheef.com
Rescheduling
Prefer to reschedule instead of cancel? You can change your booking date and time up to 24 hours before the service with no fee. Reschedule options are available in the app under your booking details.